If you are unhappy for any reason please contact us so we can resolve this for you. If you would like a refund please contact us and we can arrange for you to send them back to us. This has to be received 14 days from the date you have received your order. Please note that we do not offer refunds for custom orders, for example anything you have personalised. If you change your mind we are happy to refund you on non personalised orders, please note that we do not offer refunds on your postage cost unless the order is faulty.